Deep Industry Knowledge

Clients frequently mention a “wealth of knowledge” and decades of experience, noting Russell can identify potential structural issues or costly repairs before a purchase.

“I have been involved in construction and flipping houses as a younger man. I have the knowledge and experience to identify potential problems with properties. As a real estate agent / broker, I have worked very closely with home inspectors about changes in building codes.”

Honesty and Directness

Customers say that Russell is “honest and upfront” about property drawbacks, ensuring clients don’t settle for homes they won’t love.

“I listen closely to what my buyers and sellers needs are and keep focused on them. When making one of the biggest investments of your life, this is crucial for success. I work at outside the box and not so much the inside. I will point out pros and cons that I see, always keeping in mind what your future needs might be.”

High Responsiveness

Clients appreciate that Russell is “easy to get ahold of,” “very responsive to messages,” and often works “day and night” to keep them informed.

“I believe strongly in customer service and being available for them and their schedules is very important. When customers and clients work with me, they’re my responsibility regardless whether they are working only with me or maybe with a group or team.”

Trustworthy Advocacy

You need your Realtor to be a trusted advocate, particularly in high-pressure situations like short closing windows or complicated loan issues. This is just who Russell is.

“Trust is very important in any relationship both personal and in business. This is the core. Sometimes I just need to adjust my speed to get tasks completed for the clients needs. I believe in “working together for you”. Have a good understanding of the saturation and working with so many different lenders and the process, sometimes you need to stay on top of it even more than others.”

Long-Term Relationships

Clients often rely on Russell  his consistent professionalism over several years. Many clients report using Russell for as many as four different home purchases plus rental units.

“All my life I have been in the customer service business. I believe when you create a good strong relationship with customers or clients, you go the extra mile for them. This is important. I believe in helping anyway I possibly can. It’s always about doing the right thing, helping with choices and decisions.”